IT SPECIALIST

Company: Trillium Health NY
Location: Ellenville
Posted on: November 19, 2024

Job Description:

Purpose: Trillium Health seeks a versatile individual to fill the IT Specialist role. The successful candidate will play a crucial role in ensuring the IT security and integrity of our information systems. This role will consist of both technical and administrative duties. This position will leverage Arctic Wolf's MDR (Managed Detection Response) and MSA (Managed Security Awareness) systems to help manage the IT security risk registrar and support the end-user training program. The goal is to ensure that our IT infrastructure remains resilient against emerging threats. The IT Specialist will also maintain department contracts, IT Policies, metrics and assist in budget and procurement-related activities. In addition, participate in service desk activities across multiple locations, with a focus on ensuring IT security and compliance with policies and guidelines.Key Job Responsibility AreasInformation SecurityIT OperationsService Desk SupportMiscellaneousDetail of Key Job Responsibility AreasInformation SecurityIT Risk Management and IT Risk RegistrarResponsible for maintaining the IT Risk Registrar, including tracking the progress of all IT-identified risks and risk mitigation strategies.Assist with monitoring IT risks identified in the Arctic Wolf Managed Detection & Response System.Responsible for working with the IT team or department liaison to ensure all identified risks have been addressed and validated as needed.Ensure compliance with industry standards and regulatory requirements, such as HIPAA, HITRUST, PCI DSS, and NIST.Perform regular system audits to ensure security policies and procedures are being followed.Responsible for maintaining PCI compliance to allow patients to pay by credit cards over the phone.In conjunction with the organization's compliance functions, participate in any information security audits.Collaborate with cross-functional teams to track the impact of security measures on business processes.Maintain an incident response plan and participate in regular drills to ensure preparedness for security incidents.IT Security Policy MaintenanceAssist in developing, implementing, and maintaining information security policies, procedures, and guidelines.Regularly review and update IS&T policies to align with industry best practices and evolving security requirements.Stay informed about industry best practices and emerging threats, ensuring security policies are up-to-date and effective.Security Awareness Training ProgramResponsible for maintaining the Arctic Wolf Managed Security Awareness IT security training program to ensure the establishment and maintenance of a robust role-based end-user training program.Promote a culture of security awareness and education among staff, conducting training sessions as needed and leveraging our vendor resources.Keep stakeholders informed about the latest security threats and best practices.IT OperationsAssist in the management of IT contracts and associated procedures to ensure compliance with internal processes and regulations.Assists with IT budget and procurement related activities.Assist in maintaining IT metrics and dashboards to ensure that the quality and delivery of IT services meet desired targets. This includes root cause analysis and recommending corrective action.Participate and manage IT projects as needed.Must have strong communication skills (listening, written, and verbal) with the ability to communicate effectively with staff of varying technical expertise.Foster relationship-building, internal and external rapport with all team members, objectivity, credibility, confidentiality, proactivity, responsiveness, teamwork, and mutual respect.Demonstrable ability to independently prioritize and manage own and others' time efficiently, including meeting target dates without overlooking critical tasks or issues needing resolution.Participates in organization-wide planning activities to ensure information technology investments support the business plan and other tactical and operational priorities.Assist with managing information technology vendor relationships to maximize the organization's value, including vendor performance and adherence to contract terms and conditions.Promotes effective, open communication and develops collaborative working relationships with all levels of staff, clinicians, educators, researchers, and leadership.Contributes to enterprise-wide committees, task forces, and performance improvement teams.Service Desk SupportParticipate in new hire IT orientation . This includes welcoming new employees, deploying computers, orienting them on the devices and key resources. Ensure that new hires are set up with the necessary tools and resources to perform their roles effectively.Ensure compliance with agency policies and guidelines : Adhere to and enforce IT policies and procedures to maintain a secure and efficient IT environment. This includes monitoring for compliance and addressing any violations promptly.Document technical support procedures : Maintain accurate records of support requests, resolutions, and other relevant information. This helps in tracking recurring issues and improving the overall support process.Assist with IT projects : Collaborate with other IT team members on various projects, such as system upgrades, network improvements, and new technology implementations. Provide support and expertise to ensure successful project completion.Provide training and support to end users : Conduct training sessions and create documentation to help users understand and effectively use IT systems and tools. This includes creating user guides, FAQs, and other resources.Provide technical support to end users : Address and resolve technical issues related to computer systems, software, hardware, and network connectivity. This involves responding to help desk tickets, diagnosing problems, and implementing solutions in a timely manner.MiscellaneousRequires the ability and commitment to respect and support inclusiveness and diversity, including but not limited to individuals of different backgrounds, cultures, races, ages, sexual orientations, gender identities or expressions, experiences, opinions, etc.Requires individual demonstration of commitment to the iCare values, Trillium behaviors and business impacts and modeling them in the organization.Responsible for maintaining the confidentiality of all patients, clients, employees, protected and proprietary information.Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits, process improvement, and quality improvement plans.Other duties as assigned.QualificationsAssociate degree in information technology or related field.At least two years of proven experience in a Help Desk, IT Specialist, IT Security, or similar IT role.Knowledge of information security principles and best practices.Experience with relevant regulations, standards, and frameworks, such as HIPAA, HITRUST, PCI DSS, and the NIST Cyber Security Framework a plus.Excellent communication and interpersonal skills.Exhibit analytical skills and critical thinking to analyze problems, document needs, and communicate these needs to various audiences required.Demonstrate flexibility to adapt to new and changing information.Demonstrate impeccable organization, attention to detail, and follow-up skills.Be a self-starter, highly motivated, results-driven individual.Possess a strong willingness to learn new technologies, platforms, and regulations and be comfortable working with unfamiliar technologies and processes.Must be comfortable working and communicating with various user groups at all organizational levels.Thrive in a team environment as well as in an individual setting.Must be able to perform job functions with moderate supervision and drive collaboration across departments.Physical RequirementsWhile performing the duties of this job, the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Occasionally, the employee must stoop, bend, lift, or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Keywords: Trillium Health NY, Hamilton , IT SPECIALIST, Other , Ellenville, New Jersey