Catering & Event Manager
Company: Disability Solutions
Location: Philadelphia
Posted on: October 24, 2024
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Job Description:
Located in the nation's first skyscraper, Loews Philadelphia
Hotel combines living history with warm sophistication. The city's
expanding skyline, vibrant arts scene and diverse atmosphere have
transformed our neighborhood into a cultural destination. Welcome
to Where History Meets Modern Day.Who We Are: Loews Hotels & Co is
a leading owner and operator of luxury hotels with a portfolio
consisting of 26 hotels and resorts in the United States and
Canada. Located in major city centers and resort destinations from
coast to coast, the Loews portfolio features one-of-a-kind
properties that go beyond Four Diamond standards and embrace their
"uniquely local" community in order to curate exciting,
approachable and local travel experiences for guests.What We're
Looking For: Loews Hotels & Co is seeking an Event Manager to
provide outstanding levels of service in coordination and execution
of convention, meeting, and rooms only event business. This role is
responsible for all event details and execution from time of
assignment through event dates until final payment processing.
Event Manager partners with all hotel operating departments to
ensure all group related events, guest room stays, and other
activities are executed as planned using client specifications and
Loews Hotels standards. This team member will consistently achieve
an outstanding level of service, exceed client expectations, be an
asset to the overall hotel operation, and in turn repeat business
to property and to Loews Hotels.Who You Are:--- Creative solution
seeker that exercises flexibility to determine best outcomes---
Effective communicator, leading all interactions with empathy and
professionalism--- Forward thinker with an analytical approach to
drive positive progress--- Detail-oriented while maintaining a big
picture focus--- Masterful time manager, skilled in balancing
multiple projects and deadlinesWhat You'll Be Doing:--- Review all
assigned group files including contracts and addenda for
accuracy.--- Lead client correspondence including facilitating all
client communication and introduction to operational and vendor
partners--- Build client relationships through maintenance of
consistent, professional communication and support--- Outline all
details of convention events in the form of Banquet Event Orders
and other reports to provide timely information to hotel
departments regarding set-up, purchasing, and scheduling needs---
Communicate all event details, deadlines, and key documents to
clients, obtain approvals and ensure client understanding of event
planning process--- Partner with and advocate for group reservation
desk and group credit and billing departments regarding receipt and
input of all group reservation and payment needs--- Prepare
impactful group resumes containing all relevant event information
needed for successful operational execution--- Distribute accurate
and thoroughly detailed Banquet Event Orders and group resumes by
established deadlines to appropriate hotel departments--- Determine
event needs for pre-convention and other internal or guest facing
planning meetings for all assigned groups, then coordinate and lead
those meetings--- Maintain accuracy of booking information in
Delphi, including blocking of space, food & beverage function
details, attachment of signed key event support documents---
Accurately forecast and report out on group food and beverage
spend--- Oversee group room block performance, and report out on
rooms utilization--- Drive incremental banquet food and beverage
and room rental revenue to achieve department budget goals---
Attend all relevant hotel meetings and presents where appropriate,
including department, staff, resume review, and banquet event order
meetings--- Other duties as assignedYour Experience Includes:---
Minimum one year of experience in event management, sales, or
related experience, in full-service hotel environment or minimum
two years of experience in guest-facing Customer Service and or
hospitality role--- Knowledge of hotel operational departments---
Must be able to partner effectively with clients, guests, and all
levels of hotel staff and management--- Proficient in Microsoft
Office Suite (Excel, Word, PowerPoint, Outlook)--- Delphi
experience preferred; Diagramming software experience preferred---
Must be able to work a flexible schedule, including weekends and
holidays, as neededWhat We Offer:--- This is a bonus eligible
position--- Competitive health & wellness benefits, 401(K) &
company match--- Hybrid remote-eligible work policy--- Paid Sick
Days, Vacation, and Holidays--- Training & Development
opportunities, career growth--- Tuition Reimbursement--- Employee
Hotel Rates--- Other discounts and moreReports to: Director of
Meetings & Events
Keywords: Disability Solutions, Hamilton , Catering & Event Manager, Hospitality & Tourism , Philadelphia, New Jersey
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